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Click on the apple icon in the upper left > About This MAC > System Report > Hardware > USB >. To find the USB ID connect the modem to a Mac laptop. you could have two 3372 modems each with different USB ID's/hardware inside). With Huawei modems it is important that the hardware inside the modem (USB ID) matches exactly to the hardware/USB ID matrix above. Huawei tends to package different hardware inside different models (ie. Inseego (Novatel) Wireless Global Modem USB730L * Inseego (Novatel) 4G LTE USB Modem USB620L Note: Meraki Support continues to provide assistance for End of Sale modems, but ultimately, if the modems are no longer supported by their vendor, Meraki is limited to basic troubleshooting. In some cases it is possible for compatible modems to not be recognized by the MX due to specific manufacturing practices that result in a different, unexpected USB IDs being used by the modem in question. Cellular modems are identified by the USB IDs they present when connected.

If none of these states are displayed on the Appliance status page, the modem is not recognized by the MX.

Active: This state means that the MX-Z has detected a WAN failover and switched the internet connection to the 3G/4G card.

The MX-Z is ready for failover to the 3G/4G connection.

Ready: This state means that the MX-Z has established the connection with the 3G/4G provider was able to successfully send/receive data with Meraki dashboard with the cellular interface.

Connecting: This state means that the modem has been recognized and the MX-Z is trying to establish a persistent connection with the 3G/4G provider.

The cellular modem states can be seen on the Security Appliance > Monitor > Appliance status page.